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Product Demos and FAQ
How does resell work?
How does upsell work?
How does cross-sell work?
My Account FAQ
Requests
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→ [Request a feature, report a bug, or share feedback](mailto:[email protected]?subject=Magic%20feedback)
Reselling (& Returns)
Disputes
- What if the item shipped to the new buyer is damaged/worn/dirty, and the customer doing the return did not disclose this?
- What if the customer doing the return does not ship the item which has been resold?
- What happens if the quality of the repackaging is not good?
- How can I trust the photo uploaded by the customer of the item?
- How will I know the new buyer receiving the item will be happy?
- When issues happen, who handles them?
- If the customer doing the return chooses to receive a refund, how long does that take?
- Can I turn off reselling?
Shipping
- Who pays for the shipping?
- How much does Magic charge for shipping label generation?
- Can I give the option that items not resold can be returned in-store?
- Can I request the item be shipped back to our warehouse or in-store?
- How many times can an item be resold if the first customer returns it, then she second customer etc.
- Why is this more sustainable?
Legal
- Who is the legally responsible seller if the item has an issue?
- How does it work with VAT/Taxes and cross-border tax matters?
Something we didn't cover? We're here to help drop us a line [[email protected]](mailto:[email protected]?subject=Help%20needed)
Upselling (Store Credit)
Issuing
- What if the customer is unhappy and wants a larger store credit?
- How long does it take for the customer to receive their credit?
- How long is the store credit valid, and can I change this?
- Can I adjust the amount of store credit we offer?
- How can I increase the chances customers will take store credit over a refund?
- Can I turn off upselling?
Shipping
- What happens to the item being sent back after the store credit has been issued?
- Why is this more sustainable?
Something we didn't cover? We're here to help drop us a line [[email protected]](mailto:[email protected]?subject=Help%20needed)
Cross-selling (Exchanges)
Personalisation
- Will the customer see custom exchangeable products during their return process?
- Can I turn off cross-selling?
Shipping
- What happens to the item being sent back after the exchange has been registered?
- How is the newly exchanged item fulfilled from our warehouse?
- What if the customer is unhappy and wants to return the new item they have received?
- Why is this more sustainable?
Something we didn't cover? We're here to help drop us a line [[email protected]](mailto:[email protected]?subject=Help%20needed)